Types of personal information collected
The types of personal information we collect include name, contact details, identification
information, payment and transaction details/history (including information about payment cards
linked and associated transactions), authorisations, ages of family members, records of your
communications and interactions with us and details/history of preferences, interests and
behaviour relating to transactions, products, services, and activity with our digital and data
We may not be able to provide our services without your personal information. For example, we
may not be able to manage your membership, or contact you.
How personal information is collected and held
We may collect your personal information, and that of additional members, from your interactions
and transactions with us, Participants with The Museum of Fire . This includes: making a
purchase; placing an order online; making a non-cash payment; participating in a promotion,
competition, or survey; registering for services; using related digital services. We may monitor and
record your communications with us (including email and telephone) for security, dispute
resolution, and training purposes. We may also collect personal information from third parties
including Participants, public sources, information service providers, anyone authorised to act on
We hold personal information electronically and in hard copy form, both at our own premises and
with the assistance of our service providers. We implement a range of measures to protect the
security of that personal information. We also take measures in respect of destroying or deidentifying
personal information that is no longer needed for any lawful purpose.
Purposes for handling personal information
We handle your personal information in connection with providing, administering, improving and
personalising our programs, products and services, and those provided by Participants. This can
include processing payments, delivering orders, managing promotions, providing refunds and
discounts, verifying your identity, communicating with you (including direct marketing), conducting
product and market research, maintaining and updating our records, dealing with enquiries from
you, and working with our service providers. Using personal information, we endeavour to
improve our understanding of your interests, suitability, and behaviour in relation to products,
services, and offers.
We may also handle your personal information to protect our lawful interests and facilitate
purchases and potential purchases of our businesses.
We may provide marketing communications and targeted advertising to you on an ongoing basis
by telephone, electronic messages (for example, email), through our digital services, and by other
These communications may relate to the products and services we, participants and other
products which may be of interest to you. You can call us on (02) 4731 3000 at any time to opt
out of electronic and telephone direct marketing communications. We would need to be able to
contact you by post to manage any membership. If you do not want us to send you any postal
communications, you may terminate your membership, supply and tickets.
Where you provide us with personal information about someone else you must have their
We are committed to ensuring that your information is secure. In order to prevent unauthorized
access or disclosure we have put in place suitable physical, electronic and managerial procedures
to safeguard the information we collect.
Information relating to electronic transactions entered into via this website will be protected by
Supporting additional layers of verification through services such as Visa 3D Secure and
MasterCard secure code to reduce fraudulent transactions.
We provide information and services through a range of digital and online services including
websites, apps, email, online advertisements, IPTV, and social media profiles. These services may
be operated by us, to provide a consistent experience, personalise your use of each of those
services and provide targeted marketing.
Our systems record a variety of information in relation to interactions with our online services.
This can include information about software versions used, device types, device identifiers (like IP
address), location data (where available and not disabled by the user), dates, times, file metadata,
referring website, data entered, and user activity such as links clicked.
Some information we collect in relation to Digital Services is not related to an individual. In many
cases, the information relates only to a device or is of an aggregated or statistical nature, and we
will have no way of knowing the identity of the user. In other cases, we may associate information
about your use of Digital Services over time with your personal information, for example, when on
any occasion you have logged in, followed a link sent to you by email, or we have otherwise been
able to identify you.
Our online services may contain links to other sites. We are not responsible for the privacy
practices or policies of those sites and recommend that you review their privacy policies.
Procedures for access, correction, and feedback
If you wish to access or correct any personal information we hold about you or have any
feedback or concerns about privacy, please contact us (02) 4731 3000 care of Administration
Manager email: firstname.lastname@example.org. Where you seek a response from us, we will
let you know who will be handling your matter and when you can expect a full response. In the
case of access and correction requests, please provide as much detail as you can about the
particular information you seek in order to help us retrieve it. Under the Privacy Act and other
relevant laws, we are required to provide our reasons if we refuse your request. Where we decide
not to make a requested correction and you disagree, you may ask us to make a note of your
requested correction with the information.
Returns & Refunds Policy
Refunds are not available for gate passes, on-line gate passes or entrance tickets.
All transactions will be made in Australian dollars ($AU)
The Museum of Fire ABN 82 857 840 289, Reg Charity DGR # 57122, Authority to Fundraise CFN10426