Types of personal information collected
How personal information is collected and held
We may collect your personal information, and that of additional members, from your interactions and transactions with us, and with Hamilton Pastoral & Agricultural Society.
This includes: making a purchase; placing an order online; making a non-cash payment; participating in a promotion, competition, or survey; registering for services; using related digital services. We may monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes. We may also collect personal information from third parties including Participants, public sources, information service providers, anyone authorised to act on your behalf.
Purposes for handling personal information
We may also handle your personal information to protect our lawful interests and facilitate purchases and potential purchases of our businesses.
We may provide marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (for example, email), through our digital services, and by other means.
These communications may relate to the products and services we, participants and other products which may be of interest to you. You can call us on (03) 5572 2563 at any time to opt out of electronic and telephone direct marketing communications. We would need to be able to contact you by post to manage any membership. If you do not want us to send you any postal communications, you may terminate your membership, supply and tickets.
Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Supporting additional layers of verification through services such as Visa 3D Secure and MasterCard secure code to reduce fraudulent transactions.
Our systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device types, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered, and user activity such as links clicked.
Some information we collect in relation to Digital Services is not related to an individual. In many cases, the information relates only to a device or is of an aggregated or statistical nature, and we will have no way of knowing the identity of the user. In other cases, we may associate information about your use of Digital Services over time with your personal information, for example, when on any occasion you have logged in, followed a link sent to you by email, or we have otherwise been able to identify you.
Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.
Procedures for access, correction, and feedback
Returns & Refunds Policy
Refunds are not available for gate passes, on-line gate passes or entrance tickets.
Refunds for Entries due to valid health or family reasons can only be made at the discretion of the Hamilton Pastoral & Agricultural Society committee